By Lee Davis Steely eyes and a slightly maniacal smile are the first things you notice about Chef Joe Arvin. The next are his speech patterns. Resounding and emphatic in one breath, whispering for emphasis in the next, he returns to a warm and conversational tone for just…
By Matt Kurnick St. Patrick’s Day is coming up. And according to the Chicago Tribune, St. Patrick’s Day is the biggest drinking holiday in the United States. So odds are, operators who serve draught beer are going to pour a pint or two as part of the celebration….
By Lee Davis I just attended a great webinar featuring Chef Joe Arvin, Corporate Chef, and Stephanie Martin, VP of Regional Sales, at Blodgett Oven. Chef Joe explained that there is a niche in the market between traditional convection ovens and combi ovens. Blodgett’s HydroVection oven fills that…
By Matt Kurnick For simply adding grill marks to chops or vegetables, or warming a sandwich to melted-cheesy perfection, the Hatco Multi Contact Grill is a piece of light equipment that can add flexibility to any kitchen. The Multi Contact Grill features Hatco’s patented Heating Element Pack which…
By Lee Davis Yesterday, I had the pleasure of sitting in on a training webinar conducted by Mike Kraus, Director of Sales for Ice-O-Matic. Mike introduced the latest from Ice-O-Matic: the HIS Series of compact, space saving ice machines. “HIS” is an acronym for Horizontal Ice System. “Horizontal”…
By Matt Kurnick Over the last couple of weeks, Olympians from around the world competed for their countries. Last night, it all came to an end with the closing ceremonies. The Olympics closing ceremony, as expected, was a colorful, creative, cultured show full of all the pomp and…
By Matt Kurnick Walk-in refrigerators and freezers are generally simple. There are four walls, one of which has a door, a ceiling, a condenser unit and a floor. Inside it’s filled with shelves, and on the shelves can be any variety of food products. The floor is an…
By Carla Landi A busy breakfast rush can make or break an operation. Picture a commercial kitchen with the finest foodservice professionals preparing fabulous meals. The line is flowing just right until it comes to the toaster station. The discount residential toaster is trying to keep up, but…
By Matt Kurnick Steamers are a versatile part of most professional kitchens. They’re versatile in a couple of different ways. The first is that operators can cook a variety of product in a variety of ways in one steamer. The second is that there are a variety of…
By Carla Landi What if our grandmothers could have baked their favorite recipes utilizing the commercial equipment available today? What would happen if we applied modern cooking and prep technology to a classic family recipe? Award winning Chef Jim Bologna from Great Lakes Culinary Center did just that with…
We at Tuxton are still open as essential suppliers due to the amount of healthcare customers that we service. We wanted to pass along information highlighting our TuxCare range of stocked product, as we are finding some healthcare accounts are having trouble getting resupplied and we wanted to remind our contract program accounts that Tuxton is ready when you need us.
Click here to view our Product Catalog
Click here for CFS Brands Coronavirus Webinar Archive Video
Click here for CFS Brands Coronavirus Resources
For Internal Distribution Only
CFS Brands is closely monitoring the Wuhan coronavirus impact on our supply chain. We have pre-ordered material from our overseas suppliers to account for the Chinese New Year. The majority of these purchases have already been delivered. The Chinese government extended the Chinese New Year for an additional week, and we are working with suppliers on a case-by-case basis to monitor their production start-up dates.
Presently, the CFS Brands supply chain team is gathering first-hand information from our overseas suppliers to determine the impact on future material deliveries and lead time. We will continue to monitor the situation and report out as needed on any anticipated impact to supply. CFS Brands is based in the United States and the majority of our products are manufactured in the US and Mexico. At this time, we do not anticipate being heavily affected by this issue. Daily updates from Expeditors, our logistics partner, and our North American manufacturing footprint will allow us to continue taking and delivering orders as usual until further notice.
If you are in a customer-facing role, please share this communication with your clients so they are apprised of our risk-mitigation plan and are assured that we are managing the situation.
Todd Eltschlager
Vice President, Supply Chain
April 1, 2020
To Our Valued Customers,
Yesterday, local officials visited the businesses in our area to strictly enforce the Safe At Home Order. Absolute compliance was not required however many of our employees elected to stay at home for their safety and that of their families. We quickly implemented remote working arrangements but it still leaves us understaffed for the time being.
We just made adjustments to our phone lines to provide callers with an email address that they can send their inquiries to. Someone will reach out to them soon as long as they send a short description of their inquiry. Alternatively, they can email their inquiries directly to the following:
Sales Inquiries
sales.west@everestref.com
sales.central@everestref.com
sales.east@everestref.com
Purchase Order & Shipping Inquiries
po.ca@everestref.com
po.tx@everestref.com
po.nj@everestref.com
Service & Parts Inquiries
service@everestref.com
Accounting Inquiries
acctmgr@everestref.com
These arrangements are temporary. Rest assured that Everest will continue to be in operation. The new developments in the enforcement of the Safe At Home Order in our area were unexpected but we are adapting. Please bear with us.
Click here for Important Preventative Maintenance Information for Long Term Storage
March 4, 2020
RE: Coronavirus Disease 2019 (COVID-19) Update
To all supporters of Globe Food Equipment,
First and foremost, we wish all of you and those that are close to you good health during this time of uncertainty. I wanted to give an update on the impact that COVID-19 has had on Globe Food Equipment and any effect that may have with our shared customers.
Globe is a “Ship Now” company and we maintain that ethos by staying ahead of global events through our operational planning and procedures. We maintain stocking levels that allow us to manage events such as hurricanes, typhoons and, in this case, global health concerns with little to no impact on our operational capacities and your business(es).
Here is an update on the COVID -19 impact on Globe Food Equipment:
Globe Food Equipment is a global company, and we will continue to monitor events as they unfold. Our guidance for now is that you will feel little to no impact on your business from Globe Food Equipment as it relates to COVID-19. We will address if this guidance changes.
Thank you for being a strong supporter of our product and our company.
My Best,
Dan Farmer, CFSP
Vice President – Sales & Marketing
Globe Food Equipment Company
Globe Food Equipment Company
2153 Dryden Rd. • Dayton, OH 45439
Phone: 937-299-5493 • 800-347-5423 • Fax: 937-299-4147
Click here for a press release from Diversified Foodservice Supply, LLC
March 30, 2020
Dear Customers,
With the unprecedented events that have significantly changed all our lives and are impacting your business, I wanted to take a few moments to assure you that all of us at FMP stand by ready to help as you attempt to respond to mandated dine-in closings and shelter-in-place orders. We know you are working to stabilize your business and take care of your customers and employees.
Two weeks ago, I could not have imagined the challenges that everyone would be facing today or the impact on the foodservice industry that we are all experiencing. Like you, our priorities are a balancing of what is necessary to keep our employees safe and healthy with the needs of our customers. We are committed to do both.
We are in stock and open for business, operating in this new reality. We are shipping five days a week from our three distribution centers. Expedited shipping is always available and we will work with you to get the parts and supplies you need, when and where you need them. I am so proud of our employees and their enhanced commitment to help our customers in troubling times. They know the challenges you are facing and are dedicated to ensuring your kitchens are open and ready for business.
Like most businesses, we have taken a number of steps including a policy of social distancing. I am happy to report that all of our team who can work from home are doing so. Our representatives and customer service personnel are accessible via phone and email, just as if they were in the office. Unfortunately, this is not a possibility for many in our industry. To keep your team safe we have instituted a number of practices at our warehouses including restricting access of non-employees, increasing the level and intensity of cleaning, and we will be conducting temperature scans of all employees beginning Monday.
For those of you who have relied on our counter/will call service, we’ve made modifications to enable us to be there for you when you have an urgent need for a part. Curbside Pick-up is available Monday through Friday at all of our locations from 8am to 4pm. Simply place your order by phone or online selecting Curbside Pick-up, and we’ll pick, pack and bring the order out to your vehicle when you arrive.
We are looking for ways to help you during these challenging times. I wanted to be sure you are aware of our free Do It Yourself (DIY) educational program. It teaches foodservice operators how to make DIY fixes for common kitchen repairs and handle preventive maintenance tasks that keep kitchens moving. In addition to the existing library of resources, FMP has launched a new video series and educational alerts that help operators adhere to changing sanitary protocols. Our hope is that this will enable you to keep your kitchens up and running. Information on DIY at FMP can be found on our website.
You and your customers are on the front lines of many of the new guidelines and bans being instituted across the country. We understand what a trying time this must be for your business. We have always been there for you and our commitment stands strong through this time.
Thank you,
Tom Pendrey
President of FMP
March 17, 2020
Dear Customers,
As the situation surrounding Coronavirus (COVID-19) is changing rapidly, this is an unprecedented time for everyone. At FMP, the health and safety of our customers and team members is our top priority. We are taking steps to increase our vigilance, while doing our best to be here for you as much or as little as you need. We know your livelihood depends on us and we have moved quickly to ensure there isn’t any interruption in serving you. Our entire company is here to help you.
First we are monitoring the guidance of the U.S. Centers for Disease Control and Protection (CDC) guidelines and recommendations on the actions we can take to help prevent the spread of the virus.
To do our part in social distancing, the majority of our staff is working from home until further notice. Our reps can be reached at their normal business phone numbers and email addresses. We have also replaced counter service at all of our locations with Curbside Pick-up. For the employees who are still working in our facilities, we have elevated our cleaning practices to adhere to the latest guidelines.
We have advised and encouraged our team members to follow these best practices to help keep themselves and others healthy:
We have also instituted a no-travel policy for the next 30 days. As this is a rapidly changing situation, we are closely monitoring to ensure we stay up to date on the CDC recommendations.
We also recognize that continuity of supply is a concern for our customers. As part of regular business activities, FMP works directly with our manufacturers to ensure continuity of the supply chain. Our demand planning team maintains significant safety stock on high moving items. As of today, we are not experiencing any non-routine outages. Our team is developing alternative sources of supply should the situation change. In the event we need to consider alternative manufacturers, we will work directly with our customers to recommend alternatives.
You and your employees are on the front lines of many of the new guidelines and bans being instituted across the country. We understand what a trying time this must be for your business. We have always been there for you and our commitment stands strong now more than ever.
Thank you,
Tom Pendrey
President of FMP
Click here for Cactus Mat Healthcare Matting Solutions
Cactus Mat is remaining operational during this rapidly changing COVID-19 outbreak. We have implemented a plan of action internally to be able to maintain our operations as efficiently as possible, to be able to continue to serve you.
Our hours will remain the same 8-4:30 PST and our staff is available to answer emails/calls for the foreseeable future. We do not anticipate having to shut down except if forced to by the State of California.
As we know more we will communicate the info. We hope everyone is staying safe and taking care of themselves during this difficult time.
At this time we do not anticipate supply chain interruptions causing significant delays in your orders, we produce goods both locally and internationally so this is something we are closely monitoring and will respond accordingly.
Cailey DeRing
VP Sales & Marketing
Cactus Mat Mfg. Co
March 31, 2020
To Our Valued Victorinox Swiss Army Commercial Customers,
First, we want to thank you for everything you are doing during these challenging times. We sincerely hope that you, your families and your business associates are well.
Many segments of our commercial cutlery division have been greatly impacted by COVID-19. Given the unprecedented circumstances we have all experienced in the last several weeks, we at Victorinox have taken a step back to review our business and partnerships with our customers. With that in mind, we have made the decision to postpone our planned price increase of April 1, 2020, for 90 days. We will delay that increase until July 1, 2020, but we will continue to monitor the evolving situation over the next several months.
A new price sheet with existing pricing, along with the new Victorinox Global SKU numbers will be forwarded to you shortly. Please contact your local sales representative or Victorinox Regional Manager with any questions you have. You may also reach out to our Customer Care team:
US
800-243-4032
Orders.us@victorinox.com
We greatly appreciate your continued partnership.
Sincerely,
Pat Ehren, Vice President Sales
Victorinox Swiss Army North America
During the Governors “stay at home” order Gold Star Products will continue to operate as a member of the essential business supply chain. Because the health and safety of your employees and our staff are of primary concern, we are implementing additional operational changes during this health crisis.
To limit exposure Gold Star will be closed on Monday until the emergency order is lifted. Our warehouse and show room will be open for contactless pick up Tuesday thru Friday. Please call your Gold Star salesperson or our office 248-548-9840 to place your order. Just call ahead for pick up or ring the bell at the side door when you arrive. Delivery will be available Tuesday, Thursday and Friday. If you normally received a delivery on Monday or Wednesday, your sales person will contact you to reschedule your delivery day.
We have been a trusted local supplier for almost 100 years. We truly appreciate your business and your loyalty. The entire Gold Star staff has been working very hard, remotely and safely, to make sure we keep the product you need in stock and available during these difficult times.
Working together we will get thru this.
Jeff Applebaum, President
The Coronavirus Aid, Relief, and Economic Security Act (“CARES Act”) is now law. It provides economic relief to individuals, businesses, nonprofits and state and local governments. Its far-reaching provisions will impact Americans in dozens of ways.
CARES Act Business Tax Provision
CARES Act Individual Provisions
CARES Act Employee Retention/Delay of Payroll Taxes
CARES Act Unemployment Provisions
CARES Act Modifications to Business Interest Expense and QIP
The entire Vertex China family wishes you health and safety during these unprecedented times.
Vertex Associates are working remote, except when it is absolutely necessary. In our office, social distancing is a must, upon entry all Associates and visitors are required to wash hands, and the office is disinfected daily.
As a provider to healthcare facilities it is essential for Vertex to remain open. We are continually shipping product and have proudly delivered orders this week to multiple healthcare locations.
Our inventory position remains strong – an incoming shipment of dinnerware from Thailand was received this week. Vertex China is well situated to handle its current healthcare customers and will be able to assist its loyal foodservice partners as businesses are allowed to reopen.
Be it through our installed solar panels, which reduces our impact on the environment, or keeping Associates safe, Vertex is proud of its commitment to service. From our beautiful facilities in Southern California we look forward to many more years of partnership with all of our friends in the healthcare and foodservice industries, and will be here to serve you again once this crisis passes.
March 27, 2020
Good Morning!
Due to COVID-19, our Mexico plant will be closed for the next two weeks with plans to resume production on Monday April 13, 2020. Lead times for non-stock items could be extended during this time. However, we have 98% of our A& B items in stock, and we are currently working to increase those levels significantly. We encourage you take advantage of this high level of availability inventory. We are sorry for any inconvenience this might cause, but want everyone to be safe during this time. For questions or concerns, please reach out to your APW, Bakers Pride Customer Service Representative.
Please stay healthy and happy,
Dawn Carlson
Marketing Coordinator & Analyst
APW | Bakers Pride | Star Holdings
Office 972.908.6116 | Mobile 972.439.0876
March 26, 2020
The State of Illinois issued a “ Stay at Home” executive order effective from March 21st through April 7, 2020. The order requires the closure of all non-essential business during this time period to curb the spread of the COVID-19 virus. Based upon the guidelines provided, John Boos & Co. qualifies as an essential business under Section 12, item T under “ Essential Businesses and Operations- Manufacture, Distribution and Supply Chain for Critical Products and Industries.
We have taken extraordinary precautions and actions to insure the health and safety of all John Boos & Co. employees, including working from home, alternate schedules and flexible hours. Please refer to our customer notification dated March 17th, 2020 for the specific changes we have undertaken and continue to follow.
As of today’s date, our suppliers have adjusted well to the impact of COVID-19, and production remains on schedule. We will continue to work with our suppliers to monitor any potential disruptions.
We encourage all customers to re-assess open orders, and determine to the best of their ability the accuracy of anticipated ship dates. If we receive a request to cancel or hold an order, we will work with you to minimize the cost associated with this action. It is very important to review any non-standard or custom products, and ensure projects with significant amount of custom work are on schedule, and if shipping to a job-site, they are able to receive products.
Hope all of you are safe and healthy during this unprecedented event. Your business is important to us, and today’s reality gives us pause to appreciate all.
Ted S. Gravenhorst
VP of Sales and Marketing
John Boos & Co.
3601 S. Banker Street
Effingham, IL 62401
P: (217) 347-7701 Ext: 1230
C: (217) 663-4869
Tedjr@johnboos.com
www.johnboos.com
American Metalcraft
March 25, 2020
Dear Valued Customer,
In conjunction with the Illinois shelter-in-place order currently in effect, American Metalcraft has extended the closure of our shipping, receiving and manufacturing operations through April 7th. It is our hope that we will reopen after this date but we will certainly keep you updated of any changes. As you know, the news is everchanging.
Our office staff continues to work remotely and our customer service team is available to enter orders and respond to any inquiries through our info@amnow.com inbox. While the continued health and well-being of our team is what is driving our recent decisions, we realize that our customers are the heart of our business and want to do everything possible to help during this challenging time. Please continue to forward any issues or concerns to customer service or your regional manager for special handling. I am also available to help with any of your immediate concerns and questions.
We pray that you, your families and your teams are safe and healthy and that this all passes us as quickly as possible.
Lee Ann Kelly
March 17, 2020
American Metalcraft has always been a company known to value their workers, their families and their health. For this reason, we have made the tough decision to close operations effective Wednesday, March 18 through March 31, 2020. This closure will affect all inbound/outbound shipments as well as manufacturing. Our office personnel have all been equipped to work remotely and customer service will be available to enter and change orders or answer any questions online.
It is our intention to resume regular operations on April 1, 2020, however we will be monitoring the situation closely to determine if we are safely prepared to resume a regular shipping and manufacturing schedule. We will of course be taking the guidance of our government and its agencies. We will be sure to communicate any changes to this plan.
During this time if you have any questions on orders or sample requests, please feel free to contact customer service at info@amnow.com. Email will be the best way to communicate with customer service during this period. And you can of course contact your regional manager for any other sales-related questions. I will also be available to handle any questions or concerns.
I know this will be challenge to our customer base but since we cannot guarantee the health and safety of our team, we feel it is the best decision we can make. We are hoping and praying that this situation will pass us quickly and will leave our families unharmed – you and your families as well.
Stay safe and healthy,
Lee Ann Kelly
March 25, 2020
To our Valued Customers;
During these unprecedented times, the health and well-being of our employees, customers, and community is of paramount concern. As we collectively navigate these uncertain times, I want to share with you some of the things we are doing at Oneida Hospitality Group.
As an essential business, providing products that supports hospitals, supermarkets and foodservice/restaurants operations, our Kenosha, Wisconsin warehouse is operational for order fulfillment.
Here are some of the actions we are taking for the safety of our employees:
As mentioned, our supply chain continues to function and our warehouse in Kenosha, WI remains operational. We are shipping out bound orders only. We will continue to monitor the situation and will keep you informed as information becomes available.
We are committed to serving and supporting you during this challenging time.
Stay healthy!
Sincerely,
Bryan O’Rourke
President, Oneida Hospitality Group
Bryan.orourke@oneidahospitality.com
March 16, 2020
To Our Valued Customers,
At Oneida Hospitality Group our mission is to inspire our employees to provide solutions that exceed our customers’ expectations. During these unprecedented times, our commitment to customer service will not waiver and we are here to meet your needs.
With the ongoing spread of COVID-19 (coronavirus) the health and well-being of our customers, our employees and our communities is of paramount concern. We continue to monitor this quickly evolving situation and our deepest sympathies go out to everyone who has been impacted by this worldwide crisis.
At Oneida Hospitality Group, we are closely following and adhering to precautions advised by the Centers for Disease Control (CDC) and the Department of Public Health. With regard to COVID-19 as it affects our business, we want to keep you updated as we are continually adapting. Please see below for additional information and measures we are taking during this time:
Monitoring Customer Priorities
Business Operations & Supply Chain
As part of the Oneida Hospitality Group family, our team members are ready to help you navigate these uncertain times and we are committed to working through this together.
Sincerely,
Bryan O’Rourke
President, Oneida Hospitality Group
The continuing rapid spread of COVID-19 in the U.S. and around the world is posing many challenges for businesses, and Vollrath is no exception. We are doing everything we can to manage this fluid situation by taking care of our stakeholders and ensuring the long-term viability of our business.
As we learned, Vollrath has been designated as an “Essential Business” in Emergency Order #12 (Section R) “Safer at Home” issued by the Wisconsin Department of Health Services and is thus allowed to continue to operate. Since most of our manufacturing locations and main distribution center are in Wisconsin, we wanted to ensure you that at this time we will remain open and prepared to fulfill your orders during this critical time period.
We take our responsibility very seriously as a manufacturer of equipment and tools that are widely used for preparation and serving of food in restaurants and hotels, but right now more importantly in other industries that are essential to the public like healthcare, government, military and correctional facilities.
Vollrath continues to observe the recommendations that are in place, including having employees work and conduct meetings remotely when possible, prohibiting all non-essential business travel and encouraging people to stay at home if they feel unwell.
We keep monitoring updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and the Wisconsin Department of Health Services and will closely follow their recommendations to keep our employees, clients, carriers and community safe.
For all updates please visit us at vollrathcompany.com/press-releases.
March 24, 2020
Dear Valued Perlick Customer:
Perlick is Classified as Essential Manufacturer and Remains Open to Support Your Business
Today, March 24, 2020, the Department of Health Services for the State of Wisconsin issued a Safer at Home Order. The Order requires the closure of all non-essential businesses to help curb the growth of the COVID-19 virus.
Based on government guidelines, Perlick is designated as an essential manufacturer. Perlick provides products and services to essential businesses, operations, and infrastructure projects that are identified in the Order.
While remaining open, we have taken extraordinary actions to protect Perlick factory associates. We have adjusted all workstations to abide by the CDC guidelines to keep a minimum of six feet away from all other colleagues and safely perform job duties.
All office associates will continue to work from home until April 24th (note: this date could change based on COVID-19 updates). Office associates will be online and available during normal Perlick business hours of 8 a.m. – 5 p.m. Monday – Friday.
Thus far our supply chain has not been impacted by COVID-19, and production remains on schedule. While we don’t expect our supply chain will be disrupted in the future, we are working closely with our vendors to determine any potential impacts or delays.
Please note that if we receive a request to cancel or “hold” an order, we will not manufacture the product until the order is reinstated with a new ship date. At the time of reinstatement, current standard lead times will apply. This process allows us to service customers with critical requirements.
Thank you for your business. As a family owned company, Perlick considers our customers part of our family too and we wish you and your colleagues health and well-being during this very fluid and unprecedented situation.
Sincerely,
Jim
Jim Koelbl |Vice President, Commercial Sales
March 18, 2020
Dear Perlick Customer,
Perlick remains committed to the health and safety of our associates and to our business partners like you throughout this unprecedented COVID-19 pandemic. We want to inform you of the steps we are taking to ensure we abide by social distancing guidelines to keep our employees safe, as well as what we are doing to ensure we get your products to you in a timely manner.
Thank you for all you are doing as a Perlick partner during this very fluid situation. We will continue to keep you updated with any changes.
Thank you,
Jim
Jim Koelbl |Vice President, Commercial Sales
March 24, 2020
Dear Channel Partner,
Dormont, at heart, is a safety company which makes products that are critical components to the safe function of most gas burning appliances in all types of food service operations, residential buildings, and auxiliary power installations. We continue to take all necessary precautions to protect our associates while maintaining a consistent flow of product to our channel partners. While the Covid-19 crisis remains exceptionally fluid, we are pleased to say that for now:
As always, thank you for your continued support of Dormont, and for providing us an opportunity to supply you with products which promote a safe and reliable flow of natural and propane gas.
Please contact your Dormont Sales Team or me if you have any questions.
Best regards,
Anthony Beckley
Vice President & General Manager
T: 724-387-3385 | M: 502-779-1700
Email: anthony.beckley@wattswater.com
www.Dormont.com | www.WattsWater.com
Friday, March 20, 2020
Starting next week 3/27, shipping will be closed on Friday’s and Cooper-Atkins production and building will be moving to a (4) 10 hour day work week.
Customer service is up and working from home, able to process orders and answer calls and we will continue normal schedule for our customers.
From: Geoff Grosz
Subject Coronavirus and Infrareds Cooper-Atkins
Date: Thursday, March 19, 2020
I am receiving a lot of calls asking for our infrareds to use for taking human temperatures. I wanted to share the below to help with why the IRs we use in our industry don’t comply. Let me know if you have any questions. Thank you
References to 510(k) product approval which is specific to registering a Class II medical device (one that poses high patient risk) with the US FDA. Not sure a thermometer is in this class but even if it is a Class I device, the facility and quality system (QMS) would need to comply with, be audited to and be approved as a medical device manufacturer by the FDA and the product registered with the FDA. The rules and regulations surrounding these regulations are much more stringent than what we currently have in our ISO9001 QMS registration.
Additionally to sell outside of the US we would need to comply with and be audited to other regional directives (e.g. for the EU Council Regulation 2017/745).
March 24, 2020
Dear Valued Customer:
We wanted to inform you that Middleby is recognized as an essential business, and our manufacturing operations and customer service support are currently up-and-running.
As we continue to navigate the uncertain times of coronavirus, we take seriously our important role within the foodservice industry, working with our partners who continue to feed their customers.
With recent shelter in place guidelines implemented across many states we wanted you to be aware that Middleby and its factories are considered essential business. The role we play in the commercial foodservice industry includes supporting restaurants, hospitals and grocery stores.
Plans are in place to ensure our manufacturing operations run as smoothly as possible. Our facilities are open and being consistently monitored for proper safety precautions. We have deep U.S. and global manufacturing resources and are confident in our ability to meet the needs of our customers.
Middleby brand service departments are responding in a business-as-usual fashion and available 24/7. For parts availability, we have an ample inventory in several locations.
We are dedicated to supporting our industry while taking the current health threat very seriously. If you have any questions, we encourage an open discussion during this time of uncertainty.
Sincerely,
Tim FitzGerald
March 24, 2020
Dear Hatco Customer:
We are open and operating. While the current conditions are difficult, Hatco remains committed to keeping our operations running. Various states have ordered “Shelter in Place” orders, making it harder for us to manage day-to-day supply. As a critical supplier to the Nation’s foodservice needs, we are committed to continuing our support to our Customers. Some supply and staffing challenges may increase lead times and/or product shortages; however, we are working hard to overcome each hurdle. For now, we wanted you to know we are open and operating. We will continue to update you on any specific product challenges as they emerge.
We will also continue to do all we can to protect the health and safety of our Employee Owners as well as you, our Valued Customers. We value each and every one of you now more than ever. Thank you for your continued business and support.
If you have any immediate questions or concerns, don’t hesitate to contact our Customer Service Team or any of our Sales Managers at (800)-558-0607. We are also available via email, website or chat during normal business hours at www.hatcocorp.com.
Our Technical Service Team also remains available 24/7 if an urgent need should arise. Our Sales Team is also using Zoom meetings for video conferences with all our Customers and Partners. Please feel free to request a Zoom meeting, as well.
Respectfully,
Michael Whiteley
SVP Sales and Marketing
Hatco Corporation
We wish everyone good health and safety during these difficult times. Vertex China remains open for business to support the needs of our mutual customers.
Obviously at this time the health and welfare of our families remains most important.
We are here to serve, we are here for you.
Vertex China is able to ship orders and samples. We are receiving urgent requests and are here to respond to your needs.
Thank you for your 30 plus years of support, and we are here to support the restaurant industry and our dealers.
March 24, 2020
To our Channel Partners:
Jackson WWS, Inc. will temporarily close our manufacturing operation in Gray, KY effective at the end of second shift on Tuesday, March 24, 2020. We will remain closed for twelve days and resume with first shift operations on Monday, April 6, 2020.
Our administrative offices which include Customer and Technical Service, Finance, Engineering, Sales & Marketing, and Purchasing departments will close at 5pm EDT on Tuesday, March 24, 2020. Personnel in those departments will work remotely beginning on Wednesday, March 25, 2020 and return to the office on Monday, April 6, 2020.
Jackson’s Distribution Center in London, KY will remain open and is able to ship product which allows customers to continue to purchase Jackson products. Items noted in our price list with the “QuickShip” icon are available for immediate shipment. Our customer service team is available Monday through Friday from 8am to 5pm EDT.
Heritage Parts, which is Jackson’s Authorized Parts Distributor, remains open. Heritage Parts is accepting new orders and shipping customer parts orders to support service in the field.
At Jackson WWS, our number one priority remains the health and well-being of our employees, customers, vendors, channel partners, and local community as we do our part to combat the spread of the Coronavirus. We appreciate your understanding and continuous support.
Regards,
Jonathan H. Akin
President
Jackson WWS, Inc.
To our customers, employees, and business associates,
As concern over the COVID-19 pandemic continues to grow, we at Scotsman want to take a moment to connect with our community and recognize the importance of increasing the frequency of ice machine sanitation in efforts to reduce the possibility of transmission.
This document provides you with ice machine sanitizing guidelines and recommendations as well as step-by-step instructions on how to Sanitize Prodigy Plus cuber, nugget or flaker machines, as well as Meridian (HID) ice and water dispensers.
If you have a Scotsman Ice Machine other than those in the product families mentioned above, please reference your user manual, which can be found here .
Thank you,
Scotsman Ice Systems | www.scotsman-ice.com
101 Corporate Woods Parkway
Vernon Hills, IL 60061
March 23, 2020
Subject: COVID-19 Update
Dear Valued Partners,
In an effort to keep you informed of the ever-changing events surrounding the COVID-19 pandemic, we feel it is important to let you know that Illinois Governor J. B. Pritzker has issued a “stay at home” order effective Saturday, March 21, 2020 at 5PM until Tuesday, April 7, 2020. This means that during this time all nonessential businesses must remain closed.
The Scotsman Ice Systems corporate office in Vernon Hills, IL, will be closed during this time. We have anticipated that this might happen and have taken steps to ensure that our employees can work remotely from home to answer calls, enter orders, provide technical support and operate all essential business functions.
Our Fairfax, SC plant is up and running at normal capacity and we have a significant level of stock. With the growing number of state and local municipality closures, we expect supply chain disruptions will inevitably occur, but we have not been affected at this time.
We are here to support you and your business during this challenging period. Feel free to reach out with any additional questions or concerns. Please stay safe and we will continue to update you as new information becomes available.
Sincerely,
Erik S. Nommsen
President
Scotsman Ice Systems
March 19, 2020
Good Afternoon SEFA Supplier Partners,
The impact of the COVID-19 virus has taken a dramatic turn over the last week, whereby several states have mandated modified operating conditions for restaurant operators, up to and including full closures. As a result, the faithful distributors of your products are experiencing unprecedented and unexpected consequences. We need your support.
While we all recognize that everyone in the foodservice industry is hurting, the independent foodservice distribution companies need your help. Overnight, they find themselves in a cash flow challenge that, without pulling together, will have disastrous effects on their businesses, and thereby, your own as your brand advocates and sales force to the industry suffer or disappear.
We must work together to make sure the foodservice equipment and supply distributors you rely on for your own success, can weather the economic fallout of this crisis and endure to better days ahead. This is the time when we truly get the chance to live what we stand for.
If I, or a SEFA staff member listed below, do not hear from you by 12 pm, Central Time tomorrow, March 20, SEFA will consider your lack of response as your acceptance of these modified program terms.
Your understanding and support are greatly appreciated, on the behalf of the SEFA team and all of our dealer members!
We are stronger together,
Kelly Cain
Chief Executive Officer, SEFA
Kelly Cain
CEO, SEFA
224.221.6940
kelly.cain@sefa.com
Chris Perrotte
VP Marketing, SEFA
312.925.9933
chris.perrotte@sefa.com
Rachael Weaver
COO, SEFA
717.917.3273
rachael.weaver@sefa.com
March 19, 2020
Dear Valued Partner
As we monitor the extraordinary impact the coronavirus has on our lives and industry, please know that the health and safety of our employees, customers, suppliers and their
families, remain our top priority. Rest assured we have put measures in place to ensure that the Hollowick workforce is safe and secure and our business is well-positioned to weather this storm.
The Hollowick team remains strong, diligent and empathetic during this difficult time. Presently we anticipate no interruption to our local production and supply of Hollowick Disposable Liquid Candles. We remain dedicated to providing our customers with the reliable service they expect – today, during, and after this crisis.
Thank you for your continued business and support.
Be well,
Jerry and Anne Menter
Owners
Hollowick, Inc.
Unified Brands Partners,
I am writing to share with you our developments as we manage the situation created by the COVID-19 virus.
At this time, we have no confirmed cases of COVID-19 in any of our facilities or the immediate surrounding areas. With that said, we have some instances in Michigan where an employee was either in direct contact with someone who is being tested for COVID-19 or is experiencing systems consistent with COVID-19. Again, none of these instances are confirmed positive. In an effort to be proactive, we shut down the Weidman, MI facility at the end of our first shift today so that we can conduct a deep clean of all spaces. We will ensure this process is completed by the weekend, which will allow employees to return to work on Monday.
We have been working closely with our parent Dover, government officials, and each of our sites to ensure we provide the safest work environment possible while working to minimize any further disruptions for our customers. In addition to the proactive deep cleaning of our Michigan facility, we have taken many steps to ensure the safety of our employees, partners, customers, and stability of our business.
Some of these measures include, but are not limited to:
As we continue to assess the situation at each facility we do not currently expect these precautionary measures to have a significant impact on shipments or production capacity. We remain committed to ongoing discussions with experts and our teams to make the right decisions at the right time, and we remain committed to sharing any relevant operational changes to you, our partners and customers.
These are certainly unprecedented times with respect to the COVID-19 virus and the foodservice industry. We appreciate everything each of you are doing to take care of yourselves, your families, your coworkers, and your communities. Among the numerous difficult news stories it is encouraging to see our industry adapt. We not only see restaurants serving customers in new ways with drive-through and take-out options where that was not previously the case, but we also see restaurants and others step-up to fill the gap of school breakfast and lunch programs to ensure our communities are well cared for. No matter what is going on in the world, we are all part of the solution.
Thank you for your continued partnership as we work together to navigate our current, but temporary “new norm”.
If you have any questions or concerns, please do not hesitate to reach out to anyone at Unified Brands.
Regards,
Dave
David E. Herring
President
Unified Brands
2016 Gees Mill Road STE 200
Conyers, GA 30013
Direct: 601-371-9701
Cell: 508-523-2199
888-994-7636 x6539
dherring@unifiedbrands.net
Release Date: Thursday, March 12, 2020
Release Number: 20-24
Contact: Jennifer.Kelly@sba.gov (202)205-7036
WASHINGTON – SBA Administrator Jovita Carranza issued the following statement today in response to the President’s address to the nation:
“The President took bold, decisive action to make our 30 million small businesses more resilient to Coronavirus-related economic disruptions. Small businesses are vital economic engines in every community and state, and they have helped make our economy the strongest in the world. Our Agency will work directly with state Governors to provide targeted, low-interest disaster recovery loans to small businesses that have been severely impacted by the situation. Additionally, the SBA continues to assist small businesses with counseling and navigating their own preparedness plans through our network of 68 District Offices and numerous Resource Partners located around the country. The SBA will continue to provide every small business with the most effective and customer-focused response possible during these times of uncertainty.”
SBA’s Economic Injury Disaster Loans offer up to $2 million in assistance for a small business. These loans can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing.
Process for Accessing SBA’s Coronavirus (COVID-19) Disaster Relief Lending
For additional information, please contact the SBA disaster assistance customer service center. Call 1-800-659-2955 (TTY: 1-800-877-8339) or e-mail disastercustomerservice@sba.gov.
From: Scott Miller
Date: Wednesday, March 18, 2020
As a result of the pending Corona virus epidemic Nevada’s governor has issued a mandatory statewide shutdown of all Casino’s, restaurants, and other non-essential businesses for 30 days commencing on Wednesday, March 18th at noon PST. At this time, we anticipate reopening on Monday, April 20th at 8am PST. All suppliers will be paid within normal terms and we look forward to resuming business as usual when this epidemic passes. We kindly ask all manufacturers with open orders to hold shipments until further notice.
Crown Verity Customers, Friends and Family,
We want to update you on Crown Verity’s plans for operations as we collectively deal with the COVID-19 virus. The health and wellbeing of our team members, their families, our valued clients, as well as our friends and valued community partners is our top priority, as we alter our business processes to meet the ever-changing requirements to keep everyone safe.
We are confident in our leadership and the resilience of our society and hope this unfortunate, but necessary pause will pass quickly. If you have any questions regarding Crown Verity, please do not hesitate to call or email anyone on our team.
Thank you for your support.
Jack McDonald
Executive Director, Food Service Sales
From: Meryl Finkelstein
Date: Tuesday, March 17, 2020
Hi Judy,
I hope everyone is safe and well.
I don’t know what it is like for you there, but we are not inviting our rep. In fact, we have closed our store to the public. Hopefully we will still be operating by 4/14. 2 out of my 3 children are quarantined in their apartments in NY.
Besides the health implications, this epidemic is having a disastrous effect on our industry. I hope SEFA is looking into ways to help all of us during these precarious times.
Thanks and be well.
Best,
Meryl Finkelstein
merylf@bfafoodservice.com
March 18, 2020
Dear Ice-O-Matic Customers and Partners,
Just like many of you, we are making contingency plans for different levels of severity concerning the COVID-19 virus. At our facility we have implemented various safety measures to prevent the transmission or introduction of the virus into our offices and manufacturing plant. As of today we have a clean bill of health.
To help flatten the curve, we have decided to limit access to our facility, cancel our service schools, limit all travel, and reduce the number of production days over the next few weeks. We are confident these actions will not affect our ability to continue to ship machines and fulfill your orders as needed. We are in a very good position regarding our stock levels, so we will be able to keep up with any demand that must be met during this period of time.
Our engineers, customer service, tech service and finance departments will all be working from our headquarters or remotely, depending on how the virus situation progresses. This means that your calls will be answered or returned within a reasonable amount of time and emails will be addressed as well. We are ready to keep supporting you and your customers without sacrificing your safety or the safety of our employees.
Thank you all for your loyalty to our brand and your support as we combat this situation together as a team.
Alex Tappe
Vice President of Sales and Marketing
303.576.3032
11100 E 45th Avenue
Denver, CO 80239 USA
Alex.Tappe@iceomatic.com
www.iceomatic.com
From: John Ebenroth
Date: March 18, 2020
Subject: Update from Channel Mfg.
To all our customers and business partners,
This is an unprecedented time for everyone; filled with uncertainty. As the situation with COVID-19 is extremely dynamic and continues to evolve, know that our hearts and thoughts are with each of you.
In response to the current situation, like most of you, we have reviewed and prepared our business continuity plan. First and foremost, our plan is grounded in the health and safety of our employees; while ensuring we can continue to deliver and support the products and services you rely on from us.
Considering the most recent news and announcements from the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) and the administration; while our office and factories remain open for business, we have made some adjustments:
These proactive, precautionary measures have been taken to do our part to help limit the potential spread of the virus, to support our employees, and to ensure we maintain our ability to continue to serve each of you; now and for the long term.
Rest assured knowing that Channel’s leadership team remains vigilant, monitoring the situation to adapt as necessary.
Please pass this along and don’t hesitate to reach out if you have any questions.
Respectfully.
John Ebenroth
Executive Vice President
Channel Mfg.
516-944-6271 (office)
Proudly Made in America
Date: March 18, 2020
To: ACP Sales Partners, Channel Partners
From: Kevin Clark, CFSP
RE: COVID-19 readiness and response
As we work through this current challenging and unprecedented situation, I thought it prudent to reach out and give our Sales and Channel Partners an update as to how ACP is responding internally and externally as we continue to support the market and our operator’s businesses.
First, internally we are taking all appropriate precautions both mandated and voluntary, to keep our ACP family safe during this event. We have substantially increased the methods and frequency of cleaning and sanitizing of our facilities. We are training and retraining safe work environment procedures throughout our facility. We have limited business travel and in person meetings both with customers and vendors. We are also working diligently with our employees monitoring any health issues, and barring entrance to those that show any signs of season illness until cleared by a physician. To date, we have had no employees test positive for COVID-19.
The various shutdowns or modifications for foodservice models are taking a toll on our operator customer base, as you are well aware. We wanted to ensure our collective partners that we are open to provide service to our customers during this trying time with adequate inventory, production capacity, and component supply for the foreseeable future. Our factory is producing our 100% US-made product at normal production rates, and we are fulfilling all orders with standard lead-times.
If you have any questions or concerns, please do not hesitate to reach out to your regular ACP contacts, or myself.
I hope everyone is staying safe, and I trust in the resiliency of our industry to meet this challenge.
Kevin Clark, CFSP
President
March 18, 2020
IRS Payments Deferred 90 Days On March 17, 2020, the Secretary of the U.S. Treasury announced that taxpayers who owe a payment to the
IRS may defer up to $1M as an individual and up to $10M for corporations, interest-free and penalty-free for 90 days. Please note: the filing due date was NOT changed. You must still file your tax return or an extension by the original April 15, 2020 due date. At the present time, we believe this deferral applies only to your 2019 balance due. We have not received any guidance regarding the payment due date for first quarter 2020 estimates.
State Actions The California Franchise Tax Board has announced that individuals have a 60-day extension of time to both file and pay by June 15. The extension applies to first quarter estimated tax payments also. We do not yet know which of the other state revenue departments will allow payment deferment. Many are currently considering their response to this situation. For the time being, you should plan to make any state payments, other than those owed to California, by their original due date. If you’d like to check on the status of a specific state, the American Institute of Certified Public Accountants has posted a chart on their website with information. payment deferment. Many are currently considering their response to this situation. For the time being, you should plan to make any state payments, other than those owed to California, by their original due date.
If you’d like to check on the status of a specific state, the American Institute of Certified Public Accountants has posted a chart on their website with information. The federal and various states’ response to the current situation is changing rapidly. We will continue to monitor the situation and in an effort to be sensitive to everyone’s time and attention, we will post additional updates as they become available.
Date: March 17, 2020
To: Our valued customers
From: John Nackley, President & CEO
Subject: COVID-19 status
I think we can all agree that we are experiencing unique times like we’ve never seen before. It is safe to say this will take a while to be mitigated.
First, the health and well-being of our associates, customers and communities is our top priority. We’re doing our best to keep everyone healthy and safe in the workplace while also minimizing disruptions to our day-to-day operations and business continuity for our entire channel. Therefore, following some actions we have taken as well as the status of our supply capabilities:
We believe that our plan of action is sound, and we will remain flexible should the situation require additional actions. We appreciate your support and remain committed to doing what it takes to help everyone through this unique and challenging situation as best we can. Our sales and customer service team is here to discuss your needs as required. Wishing you continued health and safety.
Together, we will emerge stronger, and Metro remains committed to your success.
To slow the spread of COVID-19, the County of San Mateo Health Dept. has issued a shelter-in-place order for all residents and the closing of all businesses except for essential services. This order takes effect Tuesday, 03/17/20 and is expected to be enforced through at least 04/07/20. CRS will be closed to the public during this time to do our part to combat the spread of COVID-19. While we will be working from home to the largest extent possible, this may result in delayed responses to emails and other communications. We will follow the information coming out of our local heath dept. and will evaluate the situation on a day-by-day basis as new information becomes available. We ask for your patience and understanding as we all work together to do our part during these difficult times.
To: C&T Design and Equipment Clients, Industry Partners, and Associates
C&T Design is implementing a policy effective immediately for all non-essential employees to work remotely. While most employees will be available remotely, we have decided to only allow physical access to our corporate and branch offices for essential staff at this time until March 30, 2020.
We ask that you please bear with us at this unprecedented time. Although this a bit new for all of us, C&T is still committed to providing an unparalleled level of service to our clients, just as we always have. We will continue to work diligently and do everything in our power to continue business as usual at this time, albeit remotely. And as this situation is fluid, we will update our policies as needed following guidance from the Centers for Disease Control and Prevention (CDC).
Thank you for your understanding in this matter at this time. With Kind Regards, C&T Design and Equipment Company
With Kind Regards,
C&T Design and Equipment Company
March 16, 2020
Dear Valued Customer(s),
As businesses around the globe confront the challenges posed by the COVID-19 virus, I am writing to update our valued customers regarding the impacts we see and the steps we are taking at Refrigerated Solutions Group. To date, we have not seen notable effects at our Nor-Lake and Master-Bilt businesses. We are continuing operations. The RSG supplier network continues to provide the materials and services that we need to feed our internal manufacturing processes and ultimately meet our commitments to customers.
To protect the health and safety of our associates, customers, suppliers, and the communities in which we live and work, we are taking the following steps:
We also believe our customers have an important role in providing additional and constant communication as your needs change. I would request that you engage as soon as possible with your Master-Bilt and Nor-Lake contacts, for a steady stream of customer demand is the lifeblood of our business, and we kindly ask that you work with us to maintain your demand schedules with us. RSG is dedicated to meeting its commitments, and we will adapt as things continue to change. By working closely together, we will help each other and our communities through this challenge.
Regards,
Kevin Fink | Standex Refrigerated Solutions Group
President
Dear Valued Partner,
The health and well-being of our team, customers, and surrounding community during these tumultuous times is our highest priority. I have provided an update below on key areas that we have
addressed to proactively prepare for the full impact of COVID-19.
Safety of our team
Starting today, we have transitioned all of our office personnel to a work-from-home capacity. All departments are now fully equipped with the software, computers, phones, etc. to complete their job functions remotely. As of March 9th, 2020, we made the decision to cancel all team members’ business travel and cancel all in-person meetings with outside organizations at Krowne until the virus is contained. Our team will be available for conference calls and video conferences moving forward.
Pricing
Due to the ongoing pandemic we are no longer implementing a price increase on April 1, 2020. Right now, the best thing we can do is support our customers and we do not feel a price increase is going to be beneficial for anyone. We will also be holding off our new catalog release originally slated for April 1, 2020. As time progresses, I will reach back out with an update.
Manufacturing
Our manufacturing facilities will continue to operate at normal capacity and we have implemented safety precautions to reduce the risk of infection throughout that environment. As of now, our lead times on production items will remain consistent with the past 6 months and we will continue to monitor.
In-Stock Inventory
We maintain a very high level of inventory in our distribution center to allow for quick-shipping on all instock items. To protect against supply chain variability, we have increased our stock on all popular products to ensure that we have a surplus of stock for our customers.
On behalf of the entire Krowne team, I would like to thank you for your continued support. We have tough few months ahead of us, but we are going to do everything we can to support our team at Krowne and our amazing customers that have stood by us for the past 73 years.
Thank you for your support.
Kyle Forman
VP of Sales and Marketing
Krowne Metal Corporation
Dear Valued Customer,
Thank you for the opportunity to be your preferred cutlery supplier.
Recognizing the economic risks during the outbreak of COVID-19 and in an effort to help, we are extending net payment terms an additional 30 days on all orders received until May 30, 2020.
The health and safety of our employees, customers, and communities are our top priority. We have taken precautionary measures to provide the highest level of protection for our employees and valued customers.
Please be assured that Dexter-Russell remains strong and diligent during this difficult time. We are committed to providing reliable service and product delivery.
Best regards,
Kevin D. Clark
With mounting concerns about the spread of the coronavirus (COVID-19), Vollrath is taking comprehensive proactive measures to ensure the health and safety of its employees, clients, carriers and community as well as maintain business continuity.
Among others, all non-essential business travel and in-person meetings are re-evaluated and modified or postponed if possible to support the containment of the virus. We apologize for any inconvenience this may cause but trust that it is a necessary step.
We are closely monitoring updates from the Centers for Disease Control (CDC) and the World Health Organization (WHO) and will closely follow their recommendations to keep our employees and business partners safe.
Future updates regarding this situation can be found here.
March 11, 2020
Since our previous Coronavirus update last month, we’ve received a few concerns about how this epidemic will affect our inventory status, as it has other manufacturers. We’re proud to announce that we will have no foreseeable inventory issues and will continue to operate at full capacity.
Tuxton would like to extend our condolences to those directly affected by the virus and hope that medical officials across the globe will find a solution to stop the advancement of this disease. Please feel free to contact our office with any questions or concerns.
March 14, 2020
Tuxton China is currently tracking and observing the evolving effects that the Coronavirus is having on global trade.
Currently, our factory and office headquarters are both operating at full capacity and we have already implemented necessary precautions.
However, all of our employees have the ability to work remotely, if need be. In the event of a mass quarantine, Tuxton China will remain operational, which will allow us to continue to service all of our customers seamlessly.
We will continue to monitor the situation and release updates in regards to how business may be affected as they become available. Please feel free to contact your sales representative or our customer service department if you have any questions.
– Team Tuxton USA
With new details emerging daily regarding the many aspects of Coronavirus Disease (COVID-19), questions are understandably being raised by customers as to the supply capabilities of vendors and factories.
We are pleased to report that, as a USA manufacturer, Sterno Products does not anticipate any disruptions in the supply of its chafing fuel and liquid wax products. As it pertains to sourced items, Sterno’s vendors are currently still manufacturing and filling orders in full. While this is the case, efforts have been under way to bring alternative sources on-line in the event of a localized disruption. Should there be a change in status, Sterno Products will make any applicable announcement(s) in a timely manner.
Sincerely, Scott Rylko
Vice President of Sales
February 26th 2020
Dear Valued Browne Foodservice Partners,
As widely reported, the coronavirus disease (COVID-19) will impact many companies relying on components or manufactured goods from China and other areas in the region. At Browne we take any potential disruption to our fill rates and supply chain seriously. We are working proactively with our supply partners on a daily basis to ensure we provide accurate information. This real time data ensures that we capture definitive and quantifiable details regarding the direct impact of the situation in China.
Prior to Lunar (Chinese) New Year we committed to significant inventories to ensure we maintain our industry leading fill rates. This was a crucial decision that will mitigate the impact of supply chain interruptions. However, we do know that due to quarantines and transportation limitations, our factories will struggle to operate at full capacity. It is likely that, at some point, we will experience some interruptions. We are committed to make every attempt to anticipate and communicate any issues as this situation evolves.
As a 70-year-old company with strong partnerships in the region, we are hopeful both professionally and personally that the situation will end soon, and things can return to normal for all those affected.
We thank you for your continued support of Browne Foodservice. Please feel free to contact your local Sales Representative or our Customer Service team at 888-289-1005 if you require additional information.
Sincerely,
Warren Manzer Vice President, Foodservice U.S.A
Michael Farrell Director of Supply Chain Management